INTRODUCTION
While some of us will remember Shakespeare’s monologues and soliloquies of the famous ‘Scottish’ play being drummed into us at school, analysing them was far from our young minds much as the theories of relativity, and Latin verbs. In the world of cosmetics, those of us involved in claims development and regulatory affairs, are faced with this question almost every day. It may be as subtle as the sound of a sledgehammer in a jewellery shop, or as sublimely intuitive as Confucius.
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